lunatoge Casino & Sportsbook Data Care
This page describes what we collect when you use lunatoge and how we keep that data protected. We take your privacy seriously and operate transparently about how your information flows through our platform.
We at lunatoge provide an online entertainment service available where local law permits. Our platform brings together slot games, live-dealer tables, sportsbook markets, and esports coverage into a single account accessible via web browser or mobile app. When you join lunatoge, you share certain information with us—your email, payment details, identity documents for verification, and gameplay activity. This page explains our commitments around that data.
What We Collect and Why
We collect your email address and phone number when you create a lunatoge account. We use these to send you account notifications, password-reset links, and updates about tournaments or service changes. We also collect your full name, date of birth, and government-issued ID (KTP, passport, or driver's license) as part of our Know Your Customer (KYC) verification process. This verification is required by local regulations and helps us prevent fraud and money laundering.
When you deposit funds on lunatoge, we record your payment method and transaction history. We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. We do not store your full bank account numbers or card details—our payment processors handle that encryption. We do keep a record of the amount, date, and payment method you used so we can reconcile your account and process withdrawals.
Our servers log your gameplay activity on lunatoge, including which games you play, how long you play, and your account balance at key moments. We use this data to detect unusual account behaviour (such as rapid withdrawals or login attempts from new locations) and to comply with anti-money-laundering rules. We also analyse gameplay patterns in aggregate—never linked to your name—to understand which games are popular in Jakarta, Surabaya, Bandung, and other regions we serve.
How We Protect Your Data
We use industry-standard SSL encryption to protect data in transit between your device and our servers. Our servers may sit outside your jurisdiction—some are hosted in Southeast Asia, others in Europe—but all are subject to the same encryption and access controls. We limit employee access to your data to those who need it for account support, fraud prevention, or legal compliance. We do not share your gameplay history with marketing partners or advertisers.
We retain your account data for as long as your lunatoge account is active, plus a retention period required by local law (typically 5–7 years for financial records). If you close your account, we anonymise your personal information but keep transaction records for regulatory purposes. You can request a copy of your data or ask us to delete non-essential information by contacting our support team.
Cookies and Tracking
We use cookies on lunatoge to keep you logged in, remember your language preference, and track which games you view. These are session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). We do not use third-party tracking pixels or analytics cookies that follow you across other websites. If you disable cookies in your browser, you can still use lunatoge, but you may need to log in more frequently.
Your Rights and Contact
You have the right to access, correct, or delete your personal data on lunatoge, subject to legal and regulatory exceptions. You can update your email, phone number, and account preferences directly in your account settings. To request a data export, report a privacy concern, or ask about our data-retention practices, contact our support team at our FAQ page or use the in-app help feature. We aim to respond to data requests within 10 business days.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on lunatoge. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. If you have questions about our data practices or this policy, please reach out through our support channels.